Head of Operations

Takes full accountability to ensure that all strategic, critical & other facilities as defined by the Customer meet business as well as contractual needs. Takes full accountability to develop the operating model (people, process, system) to the level where service can be delivered effectively and economically.

• Ensure strategies, mechanisms and guidelines are developed that would govern the development & maintenance of short, medium and long term capex budgets for the associated contracts
• Develop FM operational budget (short & medium term) and ensure compliance thereto

• Engage with different customer groups on a senior level to determine the associated business plan & requirements
• Interpret customer business plan into FM requirements and ensure customer satisfaction to at least agreed levels
• Determine the impact of their requirements on existing SLA's and applicable agreements

• Ensure strategies, mechanisms and guidelines are developed to understand the general business environment the customer operates in
• Devise communication & change management strategies to ensure implementation of culture and strategies
• Define key performance areas & ensure the development of KPI's and contract compliance activities
• Engage with service providers in developing their service delivery strategies
• Define the broad contract requirements & principles for supplier contracts (together with Supply Chain)
• Ensure service strategies, mechanisms and guidelines are developed to ensure service delivery to the required quality and safety standards as well as in an environmental responsible manner.

• Determine the appropriate & desired strategy & culture required to meet the customer requirements
• Devise strategies to educate customers on the customer-specific contract

• Ensure strategies, mechanisms & guidelines exist to identify the applicable statutory guidelines and compliance
• Ensure required customer policies are identified and developed
• Adherence to Integrated Management System (IMS)

• B-Tech/ BEng or BSc Degree in Engineering / FM Qualification / Management degree (EDP, MBA or MBL advantageous)
• Post Graduate qualification will be an advantage
• Matric (Senior Certificate)
• Valid SA Drivers' License
• Minimum 15 years relevant working experience, 8 years FM & maintenance engineering experience. 8 years of Senior Management experience. Experience in CRM & Property Management
• Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & Auditing skills required
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• OHS Act, ISO 9001 Quality Management & Risk Management Systems

• Proactivity & Result orientation
• Deadline Driven & Highly Motivated
• Stress Tolerance
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Business Acumen & Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication