TRAFFIC
Western Cape
Customer Experience Specialist - Chat & Email Support
Teleperformance
Job Description
Teleperformance in Cape Town seeks a customer service representative to handle queries via web chat and email, providing accurate information and maintaining customer records. Ideal candidates should have a Matric certificate, with 6-12 months of relevant experience, preferably in online or sports betting. This role requires excellent communication and problem-solving skills, as well as a collaborative team spirit to meet performance objectives.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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